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CEN electric RC Car Racing

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What is the status of my RMA (Return Merchandise Authorization)? When will a replacement be sent?
Once we have received your returned item in our warehouse it normally takes between 3 business days to process the RMA. If your return is tested and found to be in working order, we will return the item to you. If the return tests as defective we will send a replacement from our warehouse. If we do not have a replacement or a suitable alternative to fulfill the RMA, we will credit you back.

Do you ship internationally? How much will shipping cost?
Yes, we do ship internationally, and you can compute the shipping costs during checkout.

Can I ship to an address other than my billing address? 
Yes, you can enter your desired ship-to address during check out, however the bill-to address must match the billing address of the credit card.

Do you ship COD?
We do not ship COD.

Will I have to pay import duties, tax, VAT or brokerage on this item? (International order)
If they apply, yes. Brokerage fees, import duties, VAT, or any other tariff, levy or fee are not included in the purchase price or the shipping and handling charges. Such fees and taxes are the responsibility of the receiving party. To find out what taxes or fees will be applied to your order from CEN Racing, please contact you local tax authority.

Will I be sent a tracking number?
Yes. UPS, Fedex, and USPS send Emails with tracking numbers and delivery address information the evening after your package ships, provided the Email address submitted with the order is correct. When you receive your tracking number, you may check your order status.

When will my package ship?
We strive to ship all orders received before 12:00 pm Pacific Time the same day. This is our goal and we work diligently to reach this goal on a daily basis. However, this is not a guarantee. If you place an order before 12:00 pm and it does not ship the day you place your order, you are not eligible for a refund on the shipping charges.

Who do I contact if I need to return an item?
To return an item, please contact us to get a RMA at: censtore@cenracing.com
Office hours: Monday through Saturday, 9:00AM - 5:00PM Pacific Time

Our Technical Support Group issues RMA (Return Merchandise Authorization) numbers for all product returns. If an item is defective, not working properly, or you simply want to return the item, Technical Support is the proper department to contact. Bear in mind that all returns are subject to our Sales and Return Policies below.

Sales Policies: All sales are final. Sales Tax of 7.775% will be charged to all California residents, except resellers. All items carry our manufacture warranty unless otherwise noted. Returns of product, other than for exchange or replacement, are subject to a 15% return fee. Shipping fees and/or return shipping costs are Non-Refundable. No returns or exchange after 30 days of receipt will be honored. Returns must be postmarked before the 30 days of receipt to be valid. Should a replacement for a returned item not be available, a credit will be issued or the product will be substituted with one of same-or-better specifications. All returned equipment must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. To be accepted, all returned products must be conspicuously labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice. Customer must pack items being returned complete, with all manuals, cables, accessories, etc., as if they were new and working condition. Regardless of condition, products must be packaged appropriately so as not to incur physical damage during return shipping. Failure to do so may invalidate both the RMA and the warranty. Unauthorized and/or unmarked returns will not be honored. CEN Racing will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells. CEN Racing reserves the right to refuse service to anyone.

Can I add an item to or remove an item from my order? Can I change the shipping method for my order? How can I cancel my order?
You may change or cancel your order if has not been processed for shipment and sent to the warehouse. Once your order has been sent to the warehouse we cannot make any changes. To make changes to your order you may contact Customer Service

Can I pick my order up from your warehouse?
Sorry, no pick ups are allowed

Who do I contact if I received the wrong item in an order or missing an item?
If you believe you received the wrong item or missing items in an order, you should contact contact our Customer Service at censtore@cenracing.com

The package I received from is damaged in shipment. What do I do?
Please contact the Customer Service Department and get a RMA to return the defective item for a replacement.